Support Services
Software
Support
We're committed to providing the
highest level of customer service in the industry. Our support
staff answers customer questions and solves software related
problems in a timely and accurate manner. Our customer support
tools include an automated call tracking system and iLinc over
the Internet, which allows our staff to view your computer screen
and, if necessary, take control of your session in order to
diagnose and correct problems. It's like having a customer service
representative sitting at your desk.
Toll-free technical support is available for all clients with a
support agreement and current account status. Support can be
obtained during normal business hours by calling the CSA Technical
Support Response Line at (800) 247-1161. Our normal business hours
are: 8:00 A.M. - 5:00 P.M. MST, excluding holidays.
Technical Support
We realize your IT department is extremely busy these days
protecting your network from viruses and hackers, maintaining
student labs, and applying updates to operating systems. These
demands require them to be experts in several different areas of
technology. Our bundled technical support packages are designed to
assist your IT staff with issues related to the proper operation of
Document Pro software in your environment. Our experts can provide
assistance through the following services:
Gold Level Technical
Support
When your county's business network performance is on the
line, it is imperative that IT administrators have the resources
they need to ensure smooth operations. With CSA's Gold Level
Technical Support, extend the power of your county's
IT team by providing IT staff with unlimited technical support
to address:
Network or operating systems issues
MS SQL server topics
Hardware or printer issues in your Document Pro
environment
CSA staff will perform all Document
Pro software updates
In addition to the unlimited phone support, each county with a
Gold Level Technical Support subscription will receive two days of
on-site technical consulting at its office each year.
Business Continuity Assurance
Program
Our award-winning Business Continuity Assurance Program
(BCAP) includes secure, automated nightly backups of your
Document Pro data. BCAP lets your county easily
recover your data in the event of hardware failure, human
error, virus, fire, flood or other disaster. Should you experience
a disruption of your daily processing, CSA support staff will
restore your data to any machine you designate. In the event of a
more serious disaster, such as the total loss of equipment or
facilities, CSA will host your applications on one of our
secure servers and assist your staff with remote connectivity from
anywhere in the United States so you may continue to process
critical land records data.
